join team onit!

Client: Film, TV & Creative Arts

Remotely Onit! is seeking a new remote, business support Associate, to join Team Onit!

Our small and mighty team of remote support super-stars is comprised of support professionals from various backgrounds. One thing that we all have in common, is that we come from an employed, business operations support background; whether administrators, executive or personal assistants, office managers or customer service professionals, we share a common goal in providing support that preempts client needs. Aptly entitled, PosAbility Ambassadors (PAs), we’re Onit! in name and Onit! by nature, as we make it posAble for the business owners that we support, to focus on the work that lights them up, whilst WE focus on what lights US up - admin, operations, systems and processes - the key components that create ease for our clients.

This is your opportunity to join a passionate, collaborative team of business operations support specialists, who support one another and champion each other's success (in and out of the agency).

Key Elements & Associate Requirements

Key elements that we are seeking from Associates who work with us, are:

Experience of working in a business support capacity as an employee:
You have a background as a PA/EA/Office Manager or Administrator in the capacity of an employee, prior to becoming self-employed

Experience of self-employment:
Ideally you have worked in the online space whilst self-employed for at least 3 months (not essential).

Drive and intentionality:
You’re a self-starter and a go-getter, with the ability to think-on-your feet and anticipate the needs of your clients. An employee mindset (that relies heavily on being told what to do) will not benefit you and will potentially frustrate us all

Industry Knowledge:
You'll be a great fit if you have an interest in film, TV, documentaries and the creative industries

Initiative:
Associates who think on their feet, make suggestions and who are proactive, are super key for us

Systems & Tools:
You need to have working experience of Google products (primarily calendar and email), with a willingness to learn other tools as we go.

Core/Essential Tools:
Google Workspace: Gmail, Google Calendar, Google Docs // MS Outlook, Word, Excel

Secondary/Desirable Tools (or have a willingness to learn):
Airtable // Slack

Bonus Tools (e.g. nice to have, not essential):
Dubsado // Kajabi // ThriveCart // Zapier

Where your knowledge or experience in specific skills isn't extensive, a willingness to get up to speed using online resources will go a long way - it's an investment in yourself that will pay off in the long-run.

Strong skills in:

  • Diary and inbox management

  • Logistics, travel and itineraries

  • Administrative and organisation capabilities

Insurances & Assurances:
All Associates engaged by Remote PosAbilities Limited - WHO ARE UK BASED/REGISTERED - must have (or be willing to secure) professional indemnity insurance (including cyber security) and be registered with the ICO for data protection. This is non-negotiable.

The Opportunity

Intended Engagement Commencement:
Ideally commencing late-May/early June 2024

Availability:
UK time zone (BST/GMT). We prioritise UK based Associates, but are open to team members in other countries. You need to be able to commit to being available during our core business hours of Monday to Thursday, 10am until 5pm (BST/GMT) and until 1pm BST/GMT on Fridays. This is not us dictating your hours (you’re self-employed, and won’t be an employee). However, this is when we are available to clients and have a service-level agreement to respond to their comms during this timeframe.

Time commitment:
3 month minimum engagement, ongoing commitment. Specific number of hours to be discussed and agreed.

Associate Rate:
Our Associate rate is commensurate with the UK industry standard and will be disclosed on receipt of expression of interest forms, ahead of the next stage of our engagement process

The Client:
We’re seeking an Associate to join the team; someone who is a fellow business support professional that lives, breathes and is fuelled by admin! Who enjoys creating ease in a schedule, to really add value to someone’s day; from researching schools, travel options or meeting room venues, arranging meetings, coordinating diaries, preempting challenges and booking couriers, this client-facing opportunity will see you making a real difference to the life of a busy husband, father of 2 young children and business owner, who is constantly juggling the demands of his film and TV company, to pitch potential commissions, meet with possible funders (globally), speak with collaborative partners and still find time to be creative.

You’ll need to be comfortable operating as a digital gate-keeper to his world, feel confident in leading a weekly 1-to-1 meeting to update him on the status of things, be able to deftly extract information that you need from him in order to move forward in meaningful ways, work autonomously (once you’ve got a good grasp on his priorities) and, get up to speed on who’s who in his industry, building your own little black book along the way.

This is an immersive opportunity to really make a difference as a lynchpin to a long-standing client; an award-winning filmmaker and director, who is passionate, direct but polite, and rewarding to work with.

About Us

Onit! was founded by former corporate Executive Assistant, Cydelle Stewart. Beginning as a support service under the name ONiT! PR - and affectionately called Onit! ever since - in 2011, it served Independent Entertainers and offered Admin, PR, marketing, events and communication support. Adapting over 18 years of business operations support gained in the corporate world, Cydelle was able to build a loyal client base - some of whom still engage the brand today.

In 2016, Cydelle took the decision to change direction, to work with a completely different client group. In 2019, after 10 years as a solo technical Virtual Assistant (VA), she embarked on an evolutionary journey to rebrand as Remotely Onit! and build a remote support agency that offers more than transactional administrative support.

Remotely Onit! specifically supports solo, service-based industry experts across a multitude of fields; from property investment, digital transformation and business development to social activism, life coaching and communications, with its unique framework entitled, #TheOnitWay!

Our Clients

Our clients - though diverse - have a range of needs and requirements. These typically range from traditional secretarial and general administrative support, to tech-heavy, online business expertise. The type of tasks undertaken span diary and email management, travel and project logistics, newsletter management, content updates (websites, membership platforms, etc.), client communications and client management.

In addition to remote support from the team, Cydelle personally specialises in excellence in online client experiences and business operations, providing top line strategy, road-mapping and operational infrastructure support for clients to focus on the work that lights them up, whilst making more impact, enjoying higher revenue and building a legacy. Following strategy advice and consultation, clients often then transition onto a remote retainer (or ad-hoc support on a pay as you go basis) for implementation of recommendations made. On occasion, a client may simply need assistance with a stand alone project.

Our Ethos

Remotely Onit! is built on the principles of professionalism and excellence and this relates to the ways that we engage with all of our clients. We work hard to ensure that each relationship is positive, affirming and provides an enhancement to each client’s business(es). 

We are committed to providing a professionally supportive environment at all times, taking note of the societal dialogues and actions that are taking place with regards to race, racism and equality in the matters of personal lives and business. Remotely Onit! believes that society should be striving towards equity, social justice and eradicating racism. We expect our team to have a sensitivity to these principles. We ask that you are aware of these sensitivities and how they may be expressed in our clients, and manage them with consideration and compassion.

Our Working Dynamic

As a business, we operate on a level playing field.

There is no hierarchy between Remotely Onit! and its clients. There is no hierarchy between Remotely Onit! and its Associates.

When we engage you as an Associate, we are your client and our client is your client. It’s a dual 2-way dynamic and as a service provider, we have an expectation that you will treat us equally; with respect, courtesy and transparency, operating in the spirit of our brand character, truths and values.

We commit to treating you in the same vein. Always.

Our Brand Truths

It is integral, that as a team:

  • We are passionate about working with people, who are passionate about the service that they deliver for their clients

  • We support and facilitate business owners in delivering excellent service for their clients, without the distraction of operational tasks

  • Through our knowledge, expertise and understanding of online business operations and client experience, we advise clients about the most appropriate infrastructure and processes to maximise their resources (with a view to Remotely Onit! making it happen via implementation)

  • Our collective knowledge of best practice means we provide insight into increasing productivity and profitability in a streamlined, professional way, that guarantees exceptional service for existing and prospective clients, which ultimately leads to more profitable businesses (for them).

Our Brand Values

Through our engagement and interaction with clients (and prospective clients), we aim to demonstrate:

  • Passion in the work that we undertake; this manifests in the form of enthusiasm, a genuine willingness to provide solutions rather than problems, and a keenness to help clients to reach their goals and full potential

  • Integrity in our day-to-day interactions; this is a key component of the Onit! Comms client experience and is exhibited in doing what is right - whether visible or not - providing value even when that means a loss of sales to us, and owning our mistakes and putting things right ahead of clients having to ask

  • Excellence is the standard. Every time! We don’t do things half-heartedly or by cutting corners. We go above and beyond to manage expectations by being upfront and honest, and we make a concerted effort to under promise and over deliver

  • Collaboration is the model by which we work together with each other, as well as clients. There is no hierarchy. The client is not our boss; we are their partner in business, always working together, to achieve their overarching goals, aims and objectives. Our skills complement each other along the way.

Our Brand Character 

At the heart of our personalities and throughout our activity we should be actively operating on a level of: 

  • Transparency; we are transparent in our dealings with clients and one another, leaving no reason for anyone to question our character or ethics

  • Proactivity; we are always looking ahead and considering ways to do things more efficiently and effectively.  We anticipate needs and make suggestions accordingly, to provide solutions that will help clients to be more productive, appear more professional and ultimately, be more profitable in the long-run (that sometimes requires an investment of time and/or money in the short-term)

  • Optimistic; we are positive about what’s possible. We never say anything is impossible, instead we say that we’ll explore options and revert. If we don’t know something personally, we don’t highlight that or plant seeds of doubt in a client’s mind, instead we offer to find out, to speak with a team member, or to see how we can make it happen. There are ALWAYS posAbilities

  • Curious; we are naturally inquisitive and inclined to figure out things that we don’t know - whether by watching a tutorial, asking questions internally or taking the time to develop our abilities - we have a desire to hone our skills and show up in ways that compliment the situation.

If the above feels aligned for you in how you show up in your own business as a service provider, and you’re interested in being a part of Team Onit!, please express your interest to be considered for our current opportunity by completing and submitting the form below:

 

Expression of Interest Form

 
 
 

Remotely Onit! (also known as Onit!) is a trading name of Remote PosAbilities Limited.